Getting your new earplugs or monitors within 48 hours is awesome, but that's just the start. We're not naive enough to think that none of our customers will ever have a problem so what we do about it if it happens is as important to us as it is to you.
Eric's tour manager emailed us on a Sunday night from Munich to tell us a connection issue had developed on one side of his R302s. We had a new earpiece arrive in Frankfurt in time for their next show on the Tuesday.
we pride ourselves on providing exemplary service to each and every customer so you can be sure that we'll get you sorted out in super-quick time when you need us most.